Refund & Cancellation Policy
At Napoli 7, we prioritize quality and customer satisfaction. Please review our refund and cancellation policy before placing your order.
Order Cancellation
- Orders can only be cancelled within a few minutes of placing the order, before preparation begins
- Once the order is confirmed and sent to the kitchen, cancellation is not possible
- To request a cancellation, please contact us immediately after placing your order
Refund Policy
Refunds may be issued under the following circumstances:
- ✅ Order was cancelled successfully before preparation
- ✅ Payment was deducted but the order was not confirmed
- ✅ Items were unavailable and no replacement was accepted
In such cases, the refund will be processed to your original payment method.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- ❌ Order has already been prepared or dispatched
- ❌ Incorrect address or contact details provided by the customer
- ❌ Failed delivery due to customer unavailability
- ❌ Minor delays caused by traffic, weather, or peak hours
Quality Issues
If you receive an incorrect or unsatisfactory order:
- Please contact us immediately upon delivery
- Share your order details and issue
- We may offer:
- Replacement of the item, or
- Partial/full refund based on the situation
Refund Processing Time
- Refunds are usually processed within 5–7 business days
- The exact time may depend on your bank or payment provider
Contact Us
For any refund or cancellation requests, please reach out to us:
- 📧 Email: support@napoli7.com
Our Story
Napoli 7 started with a love for pizza and a desire to create something special for our community. From handcrafted dough to carefully prepared sauces, every detail matters in creating the perfect pizza.
Our team works hard every day to ensure every dish served at Napoli 7 meets the highest standards of taste and quality.
